Wendy's Customer Service

Wendy's customer service has definitely gone downhill. We all knew the Junior Bacon Cheeseburger couldn't remain $0.99 forever but now I don't even know what its status is. Sometimes it's $0.99 sometime's it's $1.29. But that's not the point. Well, the point is that they're charging us more for food that is of lesser quality served with lesser service.

When I went home for break it was late at night and my family took me to Wendy's to get something to eat. We were the only car even looking at Wendy's within a 5 block radius. So we order our food and drive the car up to the window to pay/wait for our food...only we pay and they tell us to pull up further - toward the intersection (or what I'll call an intersection since this was in a parking lot). We do and we look around wondering why they made us pull up. Not another car comes while we wait. So the Wendy's person sticks his head out of the window and says "Ok, come back!" We put the car in reverse and get our food handed to us. Thank goodness my dad was as curious as I was because he asked us what that whole shuffling thing was about. "Oh, that's so that the timer doesn't time you waiting here for more than 60 seconds. We'd get in trouble."

WTF. Seriously. If you don't want to get in trouble for having us there for more than 60 seconds, how about you serve us our food within 60 seconds? If I ever get asked to do that at another restaurant I'm not going to do it. THEN we drove away and opened our JBCs only to find there was no lettuce on them. Boo Wendy's.

Last night Mike and Jack brought us Wendy's food. They bought 4 JBCs and a hamburger with only ketchup on it (now dubbed a Lacey burger). What did they receive? 5 Lacey burgers. I love my little but Lacey burgers are no where near as good as the real thing.

Wendy's - I'm disappointed.